Products Policy:

Customers have 45 days from the date of invoice to decide if the items they have purchased meet their needs. To return an item for a full refund (purchase price only, shipping is not included).

Please send it to:

New Generations International, Inc.

Attention: Customer Service

4111 Barbara Loop SE, Suite E-1

Rio Rancho, New Mexico 87124

New Generations International does not pay return shipping. Products should be returned undamaged and shipped via traceable means. Please include a copy of the packing list indicating quantity, item and invoice number.

Your return will be processed within 6 - 8 weeks. If you paid by Credit Card, you should expect to see a refund posted to your statement within 10-14 days of returning your package.
Services Policy

All Other Services:

A client may cancel coaching by giving written notice. If notice occurs:

(a) Within five business days of the date of enrollment and prior to the commencement of coaching, all monies paid shall be refunded; or
(b) After five business days of the date of enrollment and prior to the commencement of coaching, Parent as Coach will retain 1/3 of coaching program cost as an administrative fee, and will fully refund the clients remaining monies paid.
(c) Client may apply all program fees towards a different program if determined prior to start of the coaching.

If the client or Parent as Coach terminates coaching after beginning of the program, unless Parent as Coach has discontinued the coaching program, the following applies:

The client shall be obligated for the fee charged for the entire coaching program and shall not be entitled to any refund of monies paid. In cases of extreme medical hardship, the client may, at the discretion of Family Coach Training, transfer to an alternate coaching program.

Your refund will be processed within 6 - 8 weeks. If you paid by Credit Card, you should expect to see a refund posted to your statement within 10-14 days of cancellation.

For further information, you can call or email us at the following;

Phone: 1.800.643.6103

Local Phone Number: 1.505.247.2902 (New Mexico, USA)

Email: support@parentascoach.com